Contact — Pocket Pokies

The quickest way to reach the editorial team is by email at editor@pocket-pokies.bet. Please include the URL of the page you are writing about and, if relevant, a screenshot of the content you want us to review. We read every message that reaches this address, but we read them during Australian business hours only — the mailbox is not monitored overnight. For correction requests, flag the subject line with the word CORRECTION so the message jumps the queue.

If you work for a studio, an operator or an industry publication and want to discuss a partnership, a quote request or a joint piece, send your enquiry to the same editorial inbox and write MEDIA in the subject line. We do not accept paid guest posts, but we are happy to answer questions about our methodology, link to original research when the source is credited, and share our published coverage. We do not provide performance data about this website to third parties.

Corrections flagged with the CORRECTION tag are usually processed within one business day. General feedback, questions about our coverage and reader questions about the Pocket Pokies lobby or bonuses are answered within two business days. Media enquiries typically take up to three business days because they are reviewed by the editor on duty before a reply goes out. If you have not heard from us within five business days, resend your message — occasionally an email is filtered out by our mail provider and never reaches the inbox.

We answer questions about the Pocket Pokies brand as a reviewer would: how a bonus works on paper, which studios feed the lobby, how an AUD payment method is expected to behave and where the operator's responsible-play tools live. If you spot a factual error on any of our pages, write in — those are the messages we welcome the most.

We are not Pocket Pokies support and we cannot act on account issues. If your deposit is stuck, your KYC is pending or your withdrawal has been denied, those matters must be raised with Pocket Pokies directly through their in-product live chat or help centre. We also cannot overturn a bonus decision, release locked funds or communicate with the operator on your behalf. If Pocket Pokies will not resolve your case, our complaints page explains which independent routes exist.